Cancellation and Refund Policy
Free cancellation is available until 7 days before the scheduled experience. A 50% cancellation fee applies from 7 days before until 24 hours before the start time. Cancellations within 24 hours and no-shows are non-refundable.
No cancellation fee
Until 7 days before the scheduled start time
Full refund or free rescheduling review, subject to availability.
50% cancellation fee
From 7 days before until 24 hours before the scheduled start time
50% of the paid experience price may be refunded.
100% cancellation fee
Within 24 hours of the scheduled start time or no-show
No refund is available for late cancellation or no-show.
How to Cancel
Please contact nagomi.activity00@gmail.com as soon as possible with your booking name, experience, and scheduled date. Cancellation timing is calculated using Japan Standard Time based on the scheduled start time.
Host Cancellation
If Nagomi Local Experience cancels because of host illness, unsafe weather, venue issues, or another operational reason, you may choose a full refund or rescheduling subject to availability.
Guest Changes
Date changes, guest count changes, dietary requests, and accessibility requests are reviewed case by case. Price differences or availability limits may apply.
Refund Processing
Approved card refunds are processed back to the original payment method through Stripe or the relevant payment provider. Bank, card issuer, and currency conversion timing may vary.
After Service Delivery
Because each booking reserves a scheduled in-person experience, the service cannot be returned after it has been provided. If something is unclear before booking, contact us before payment.
日本語要約
体験開始日の7日前までは無料でキャンセルできます。開始7日前から24時間前までは50%のキャンセル料、開始24時間以内のキャンセルおよび無断キャンセルは返金不可です。キャンセルをご希望の場合は、予約名、体験名、予約日時を添えてnagomi.activity00@gmail.comまでご連絡ください。 主催者都合で中止する場合は、全額返金または日程変更をご案内します。