Privacy Policy
We collect only the information needed to communicate with guests, manage bookings, and deliver a safe and personal experience.
Effective Date
This policy applies to the Nagomi Local Experience website and to direct guest communications handled through our booking and inquiry process. By using this website, you acknowledge the practices described below.
Information We Collect
We may collect the information you provide when you contact us or request a booking, including your name, email address, travel dates, requested experience, guest count, dietary or accessibility information you choose to share, and any message you send through our forms or by email.
How We Use Your Information
We use your information to respond to inquiries, confirm availability, coordinate bookings, provide directions and pre-arrival details, handle support requests, prevent abuse of our forms, and maintain records related to guest communication and completed reservations.
Payment, Scheduling, and Technical Providers
Payments may be processed by Stripe, scheduling may be handled through Cal.com, spam protection may be supported by Cloudflare Turnstile, and email delivery or notification workflows may be handled by providers such as Resend. These services process information under their own terms and privacy policies.
Cookies and Technical Data
Our website or hosting platform may automatically collect limited technical information such as browser type, device information, IP address, referring pages, and diagnostic logs for security, hosting, and performance purposes. We do not sell this information or use it to build unrelated advertising profiles.
Data Retention
We retain inquiry and booking information only for as long as reasonably necessary to manage guest communication, fulfill reservations, comply with legal or accounting obligations, resolve disputes, and maintain basic business records.
International Guests
Because we welcome travelers from around the world, information you provide may be processed in Japan or by service providers operating in other countries. By submitting your information, you understand that your data may be transferred and processed where those providers operate.
Your Choices
You may request access to, correction of, or deletion of the personal information you have directly provided to us, subject to any legal, operational, or recordkeeping obligations that require us to keep certain information.
Children’s Privacy
Our website is intended for adults arranging travel and family activities. We do not knowingly collect personal information online from children without a parent or guardian acting on their behalf.
Security
We take reasonable administrative and technical steps to protect guest information, but no website, email channel, or third-party service can guarantee absolute security. Please avoid sending highly sensitive information unless it is necessary for your booking and requested by us.
Contact
If you have any privacy questions or requests related to your information, please contact nagomi.activity00@gmail.com.